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Privacy Policy

Welcome to the website of (“Site”) owned and operated by Neurolign USA, LLC. We will often refer to all of these entities as Neurolign, NeurolignFit, “we”, or “us”. We will refer to you as “you” or “your”.

Please carefully read the following Privacy Policy before using the Site and all of our associated websites, products, and services.

Your privacy is very important to us. Our Privacy Policy spells out Neurolign’s commitment to respecting the privacy of the users and visitors to our Site. We reserve the right to change this policy at any time, but when we do, we will give you prior notice by an email message sent directly to you if applicable or by another permitted means required by law.

This Privacy Policy is designed to help you understand how Neurolign collects and processes the personal information you share when you use our Site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We want you to know that we are and will continue to be very careful with what we do with your personal information.

These policies apply to all except as we may be required to perform for California Residents to comply with the California Consumer Privacy Act (CCPA) as of Jan 1, 2020.

Sections I.A-F below are part of the requirements that we provide to California Residents to comply with the CCPA and comprise our Notice to California Residents Before Collection of Your Personal Information.


We collect personal information from you to provide an efficient, meaningful, and customized experience for you on the Site.

We may collect personal information from you, including:

  • Contact Information such as your name, email address, mailing address and phone number;
  • Billing Information such as your credit card number, security/CVV code, expiration date, and billing address which are only for use on purchases of products and services for which you prior authorize;
  • Unique Identifiers such as your username, account number and password but only those for this site;
  • Preferences such as your product wish lists, order history, and marketing preferences;
  • Communication and Contact History with us by you such as via emails to us, and contacts and messages through our social media channels;
  • Email addresses of your friends or other people you would like us to contact (your referrals);
  • Additional Profile Information such as your date of birth, location, preferred language, skin tone, beauty concerns, and 3rd party beauty products you love; and
  • Other Information which you voluntarily provide us such as product reviews, survey responses, participation in promotions, participation in research studies, and other user-generated content.


In collecting this Personal Information, as is the common practices of most consumer-facing websites, we automatically gather information about you and your operating systems, browsers and acting devices, which most commonly comprises this information:

  • Your purchase history, browsed products, and saved items;
  • IP address, time and date of visit;
  • browser information;
  • referring/exit pages;
  • operating system;
  • agent version;
  • platform;
  • SDK version;
  • timestamp;
  • API key (identifier for application);
  • application version;
  • device identifier;
  • iOS Identifier for Advertising;
  • iOS Identifier for Vendors;
  • Media Access Control (MAC) address;
  • International Mobile Equipment Identity (IMEI);
  • model;
  • manufacture and OS version of device;
  • session start/stop time;
  • locale (specific location where a given language is spoken);
  • time zone;
  • network status (WiFi, etc.).

We may catalog this information (via cookies, analytics tracking and weblog technology) for system administration and improvement, order verification, marketing and system troubleshooting purposes.


  • Fulfill your order;
  • Send you an order confirmation;
  • Assess your needs to determine suitable products;
  • Send you requested product or service information;
  • Send product updates or warranty information;
  • Respond to customer service requests;
  • Process returns;
  • Administer your account specifics and profile;
  • Send you a newsletter;
  • Send you marketing, advertising, promotions, and communications;
  • Administer a referral program;
  • Administer a loyalty program;
  • Respond to your questions and concerns;
  • Improve our website, user experience, and marketing efforts;
  • Create and maintain a secure environment;
  • Conduct research, analysis, training, and quality insurance;
  • Display content based upon your interests;



  • You have a right to know what personal information we have collected from you and you also have a right to have us delete the personal information we have.
  • To review and/or delete your personal information, or find out more, California Residents may contact us via email at or call us at this toll-free telephone number: 1-888-441-4692.
  • When contacting us, please specify whether you are “requesting to know” or “requesting to delete” your personal information in your voicemail or in the email subject line. To complete your request, we may ask you for further information to help us verify your identity so that we can process your request. If the event that we are unable to verify your identity, we may not be able to act on your requests to know or delete.
  • Upon receipt, we will conduct a search of our records. If nothing matches our records, then we will let you know and may ask for further information until we are able to confirm your identity.
  • Should we find a match, we will confirm your request to us to know what personal information we have on file, with the categories of sources from which the personal information was collected, and the business or commercial purpose for which we collected the personal information, and send you a copy of all the information contained in our files, and the files of any third-party applications we use (if any).
  • We may ask you then if you wish us to retain the personal information or delete it.
  • Based on your response, we will send you a confirmation email once acted upon.
  • Should we receive a “request to delete”, then after the verification of your California residency, and confirmation of your identity, we will send you a confirmation of your request to delete asking for confirmation. Upon receipt of that, we will delete your personal information, and confirm to you the identity of the nature of the information deleted and the manner of its deletion, unless it is necessary for us to maintain your personal information under Cal.Civ.C. 1798(d) with the reasons for this.
  • If you wish to designate an authorized agent to make a request on your behalf, then please send us your written authorization with clear identification of the identity of the agent to the address above.


If you decide to invite a friend or family member to create an account or purchase with us, we will collect your friend or family member’s name and email address which you provide to us in order to send an email and follow up with them on your behalf. You or your friend or family member may contact us at to request the removal of this information from our database.


The site may allow you to login with Social Network Services (SNS). If you are already logged into the Site and Facebook or another SNS, when you click on “Sign in with Facebook”, or a similar connection on another SNS, you will be prompted to link your profiles. If you are already logged into the Site but not logged into Facebook or another SNS that we support, when you click on “Sign in with Facebook”, or a similar connection on another SNS, you will be prompted to enter your SNS credentials or to “Sign Up” for the SNS.

By proceeding in these fashion(s) you are affirmatively assenting to and allowing the Site to access your information and you are also agreeing to the Facebook or other SNS’s Terms of Use in your use of the Site. Conversely, if you are not currently registered as a user of the Site, and you click on “Sign in” using Facebook or another SNS that we support, you will first be asked to enter your Facebook or SNS credentials and then be given the option to register for the Site. In this case, we may receive information from Facebook or another SNS to make it easier for you to create an account on the Site and show our relevant content from your Facebook account friends or SNS account friends. Once you register on the Site and connect with Facebook or another SNS account, you will be able to automatically post recent activity back to Facebook or the other SNS account. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices. These SNS privacy and data collection and protection practices may be more or less restrictive than the privacy settings for our Site and we have no control over them.


The Site may enable you to post content to your SNS accounts (e.g., Facebook or Twitter), to interact with friends, and to share through your feed and friends’ feeds. If you choose to do this, we will provide information to such SNSs in accordance with your express directions made by your affirmative choice. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third-party provider of such SNS accounts. We will not be responsible or liable for: (i) the availability or accuracy of such SNS accounts; (ii) the content, products or services on or availability of such SNS accounts; or (iii) your use of any such SNS accounts.


All of the personal information you provide to us will not be shared on any other public location of the Site, unless you choose to post it or share it publicly. Any content you post to the site or to SNS accounts shall be viewable by other users. Once you have done that, we may display any of your posted content on any location of the Site. Once you have displayed it in any of these fashions, such content is no longer in our control, and because of this, it could be re-published or re-displayed anywhere in the world. We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so it is very important that you do not put personal information in your posts. Once you have posted information publicly, while you will still be able to edit and delete it on the Site, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).


We have no obligation, or responsibility to monitor the user content of any kind or character (e.g. words, text, documents, images, photographs, audio, audiovisuals, pictorial, graphic or sculptural works, code, plans, digital works) which you post on the Site at any location.

However, we have the right to remove any such content for any reason or no reason at all. Examples of removal include but are not limited to content which violates, or may violate in our opinion, any applicable law in any country or jurisdiction, or our Terms of Service, or the removal of such content facilitates, improves or insures the protection of you or us or any other person or government from injury to any right of privacy, publicity, property, intellectual property, personal rights, or the removal of which minimizes eliminates or insures against our liability or risk of liability to you or another person or government. This includes any such action we initiate unilaterally or action which results from notice, complaint, warning, action, lawsuit, or prosecution of any kind or character anywhere in the world by another. Furthermore, you agree that we shall have no liability to you of any kind or character for such actions including a claim for damages, lost profits, disgorgement of profits, attorney fees or costs.


We will share your personal information with third-party service providers who provide services to us but only in the ways that are described in this privacy policy and only for the purposes necessary to provide these services. These third parties are not authorized to use or disclose your personal information for any purpose other than to perform the services designated by us. The services provided by those third parties are:

  • operating our Site;
  • hosting our Site;
  • providing the products and services you request;
  • obtaining the authorization from you and processing of your payments;
  • product fulfillment;
  • fraud protection and credit risk reduction;
  • product customization;
  • serving advertisements to you;
  • marketing and promotional material distribution (including direct mail marketing);
  • providing a relevant Site experience;
  • customer service and support;
  • loyalty program management;
  • promotions fulfillment; and
  • website evaluation.

If you wish to have any of these third-party service providers identified, you may contact us at any time and request such identification, at

We and our third-party service providers in the U.S. may also disclose your personal information:

  • In any other circumstance with your prior consent to do so.
  • Neurolign may engage with trusted partners in a joint promotion to improve your shopping experience, our products, or the services we provide. We will assure such partner is in full compliance with their obligation to protect your personal information and will only share it with them to the extent necessary to effectuate a limited joint promotion, after which they will delete it.
  • We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners.

If Neurolign is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

At the present time, Neurolign will not sell your personal information, and has no intention to do so. Should this change then Neurolign will comply with all applicable laws regarding such actions.

The Site uses third-party payment processors to process orders delivered to customers. We only use processors who have shown us their compliance with all legal requirements of providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the legal requirements and ensure the protection of your rights. In the United States, we presently use Shopify Payments, who collects, uses and processes your information, including payment information, in accordance with their privacy policies and solely for the purpose of payments. You can access their terms via the following link(s): .


Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect personal information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.


You have the right to rectify, erase, and restrict your personal information and data. Your data is also portable at your request. This is available to all users of our Site regardless of whether you reside in California.

If you decide you no longer want to be part of our community or our Site, you may do so. We want to communicate with you only if you want to hear from us. If you choose to no longer be part of our Site or our community, you can choose to stop receiving our newsletter or marketing emails. To do so, you can follow the unsubscribe instructions in our emails or contact us at the address or email address set forth below. Please note, however, that as a user of the service, you cannot opt-out of some administrative communications that are reasonably necessary to the service, such as billing or service notifications.

You have a right to request deletion of your personal information by us, and we will use commercially reasonable efforts to timely honor your request. When we delete any information, it will be deleted from the active database, but may remain in our archives, and we may also retain your information to protect you and us against fraudulent practices or similar harmful actions.

You also have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update or correct any of your personal information in your account by editing your profile within your account. You may request access, update or correct inaccuracies in other personal information in our custody or control by writing or sending an email to us at the email address set forth below.

Neurolign USA, LLC
128 Gamma Drive
Pittsburgh, PA


We reserve the right to retain any personal information but only as is reasonably necessary to defend ourselves and appropriately document our business activities to comply with regulations and laws and related archival and record retention purposes. Such will only be stored and will no longer be actively used or referred to.


We may permit third parties, such as network advertisers and ad exchanges that use tracking technologies on our Websites, to do so in order to provide tailored advertisements on our behalf and/or on behalf of other advertisers across the web. We may use third-party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third-party sites and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your activities (including past visits to our Websites) across the web and mobile media (“Targeted Advertising”).

Targeted Advertising (also known as Behavioral Ads) uses information collected on an individual’s web browsing behavior on one website (such as the pages they have visited or the searches they have made) in order to target advertising to that individual on another website. Targeting called Cross Device Tracking can also take place across devices such as tablets, smartphones, laptops and smart televisions. Third parties collect this information by placing or accessing cookies or other tracking technologies in your browser when you visit this, or other, websites.

Behavioral Ads enable us to target advertisements to you for products and services in which we believe you might be interested. If you object to receiving Behavioral Ads from us on third party sites, you can learn more about your ability to limit Behavioral Ads below. Our third-party ad network and exchange providers, the advertisers, and/or traffic measurement services may themselves set and access their own technologies on your device and track certain behavioral usage information via a device identifier. These third-party technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements; and (c) understand the usefulness of the advertisements that have been delivered to you.

We also may use analytics which identify specific behavior, demographic, and interest data of our users on our Site.

While sites use a variety of companies to serve advertisements, you may wish to visit​optout_nonppii.asp , which provides information regarding this practice by Network Advertising Initiative (“NAI”) members, and your choices regarding having this information used by these companies, including the “opt-out” procedures of NAI members. Opting out of one or more NAI members only means that those NAI members no longer will be allowed under their own rules to deliver Behavioral Ads to you, but does not mean you will no longer receive any targeted content and/or ads. You may also opt-out of receiving Behavioral Ads on participating sites and services by visiting the Digital Advertising Alliance (“DAA”) website at

Please note, if your browsers are configured to reject cookies when you visit an opt-out page, or you subsequently erase your cookies, use multiple devices or change web browsers, your opt-out may not, or may no longer, be effective. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options or programs.


What are cookies?

Cookies are tiny text files that can be placed on your computer or mobile device that uniquely (but anonymously) identify your browser or device. They are unable to search your computer in any way, cannot introduce viruses to your computer and contain no personal identifying information about you.

What are cookies used for?

Cookies are used by sites or services when they want to know if your computer or device has visited that site or service before. These cookies on your computer or device can then be used to help remember your preferences (such as language), help you navigate between pages efficiently, and generally improve your browsing experience.

Similarly, cookies are used to help understand how their site or service is being used. Services such as analytics use cookies to provide anonymous aggregated data such as how long users, in general, spent on the site, how many pages they visited and in which order etc.

Cookies are also used for online advertising – by aggregating the very basic information cookies gather, informed guesses can be made about your demographic and ads targeted to you.

What types of cookies do We use?

There are four categories of cookies that we use: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.”

  • Strictly Necessary Cookies. These cookies are essential, as they enable you to move around our Site and use its features.
  • Performance Cookies. These cookies collect information about how you have used our Site, using analytics to track the basic user behavior on this site so we can try and improve our users experience.
  • Targeting Cookies. Our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services. This information may be shared with other organizations, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate service usage statistics and aggregate Service testing.
  • Functionality Cookies. These cookies allow our site to remember how you are logged in, when you logged in or out, and possibly anything you have done on our Site while logged in. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

How long will cookies stay on my device?

The amount of time a cookie stays on your device is variable: the majority of cookies expire after the end of your browsing session– others persist for longer. In online advertising you can generally expect that most advertising cookies will last about one month.

First- and third-party cookies

First-party cookies are cookies that belong to Us, and third-party cookies are cookies that another party places on your device through our Site. Third-party cookies may be placed on your device by someone providing a service for Us, for example, to help us understand how our Site is being used. Third-party cookies may also be placed on your device by our business affiliates and partners so that they can use them to advertise products and services to you elsewhere on the web.

How to control and delete cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit your web browser controls and settings for your devices.

You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive, but our Site does not recognize “Do Not Track” signals. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block them using different browsers. By blocking or deleting cookies used on our Site, you may not be able to take full advantage of our services.


Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by which recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this information to understand and optimize how our website is used and also to personalize your user experience.


The security of your personal information is important to us.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Site, you can contact us at:

Neurolign USA, LLC
128 Gamma Drive
Pittsburgh, PA 15238



Our Site is not directed to anyone under the age of 16. We do not intentionally gather personal information from visitors who are under the age of 16. If a person under 16 submits personal information to us and we learn that the personal information is the information of a person under 16, we will attempt to delete the information as soon as possible. If you believe that we have any personal information from a person under 16, please contact us at


We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by another permitted means required by law. We encourage you to periodically review this policy for the latest information on our privacy practices.


If you are a data subject of the EU, please be advised that we have made every effort to comply with the GDPR and Related Privacy Directives and to safeguard your personal information. If you have any questions, please contact us at:

Neurolign USA, LLC
128 Gamma Drive
Pittsburgh, PA 15238


You can also learn more about GDPR by visiting


You can contact us about this Privacy Policy by writing or emailing us at the address below:

Neurolign USA, LLC
128 Gamma Drive
Pittsburgh, PA 15238